Terms and Conditions

These General Terms and Conditions apply to the use of the eGO CRM platform.

By subscribing to eGO CRM services, you accept these Terms and Conditions and all other policies and principles governing them. You also declare that Inmofocus, SAU. is a company governed by Spanish law, duly incorporated, and that all information provided by you is true and accurate, assuming full responsibility for its content and veracity.

Acceptance of these Terms and Conditions is absolutely indispensable for the use of the services provided.

Object and Content

  1. The purpose of these Terms and Conditions (“Terms”) is to grant the Customer a licence from Inmofocus, SAU. for an online platform (“eGO CRM Platform” or simply “Platform”) divided into two business segments: eGO Real Estate and eGO Credit Intermediation.

  2. The eGO CRM platform is made available for the exclusive use of the purchaser, and its use outside the terms and conditions set forth herein is expressly prohibited.

Conditions for Access to the eGO CRM Platform

  1. Subscription to eGO CRM services is carried out by completing a form and subsequent contact with our commercial teams.

  2. Subscription to the service does not imply the acquisition of its intellectual property; its use is permitted only during the valid subscription period and in accordance with these terms.

  3. eGO CRM shall not be held responsible for data entered through the platform or the website; therefore, in the event of data loss, no liability may be attributed to eGO CRM. All graphic content of the pages (headers, scripts, icons) is the property of eGO CRM.

Website

  1. The acquisition of a template is carried out individually per website.

  2. The same purchaser may acquire additional templates to be applied to multiple websites, subject to individual payment for each one.

  3. Additional features may be acquired at any time, with an individual fee applied to each.

  4. We reserve the right to add or discontinue templates from the shop whenever deemed necessary.

  5. The activation of features is subject to the selected template.

Use of Bots and Non-Human Automation on the Website and eGO CRM

  1. The use of bots or any non-human automation in the provision of any service supplied to the client, such as the Website and eGO CRM or any other service provided by Inmofocus, SAU., is strictly prohibited.

  2. Web scraping actions are not permitted on the client’s websites. Any web scraping actions identified or detected by Inmofocus, SAU. will be immediately blocked.

Prices and Conditions

  1. Subscription to the service requires confirmation of an initial payment for the selected solution.

  2. The service is provided on a rental basis, with payment frequency corresponding to the subscribed plan and access to the conditions included therein.

  3. Service prices may be updated at any time, with a minimum of 60 days’ prior notice guaranteed for any changes.

  4. The amounts presented are monthly, with annual, semi-annual, or four-monthly payment depending on the awarded plan.

  5. All plans have a minimum commitment period of 12 months. Cancellation before the end of this period will require payment of the remaining monthly fees.

  6. The client may change their service plan at any time, provided it is upgraded to a higher-tier plan.

  7. The indicated amounts are subject to VAT at the applicable legal rate.

  8. Should the client request the transfer of the domain to another server, an additional payment corresponding to the transfer costs will be required, never less than €129 + VAT. The domain transfer fee will be updated in accordance with the applicable price list.

Renewals

  1. Services are provided for an initial minimum period of 12 months and are automatically renewed for successive periods, unless the client provides at least 60 days’ prior notice before the scheduled renewal date.

Cancellation or Withdrawal

  1. The service may be unilaterally cancelled by us whenever the obligations arising from these Terms and Conditions are not complied with.

  2. In the event of false information being provided or abusive use of the Service for any purpose contrary to these Terms and Conditions, we may cancel the service without prior notice.

  3. Cancellation of the service will result in the complete deletion of the database from our servers.

  4. Termination of the service must be requested with a minimum of 60 days’ prior notice before the renewal date and does not entitle the client to any refund of remaining amounts.

  5. In the event of total withdrawal by the client from the execution of the contract, the client must pay Inmofocus, SAU. the total amount of the outstanding installments of the contracted and cancelled products or services.

Changes to Services or Prices

  1. eGO CRM reserves the right to modify or discontinue, temporarily or permanently, components of the service without prior notice.

  2. The price of all services, including monthly subscription services, may be changed at any time. The client will be notified in advance of any price changes.

Intellectual Property and Database

  1. eGO CRM reserves the right not to publish or to remove photographs that infringe any privacy or publicity rights or violate the Terms of Service presented herein.

  2. Content entered into the eGO CRM platform belongs to its users and is their sole responsibility.

  3. Reverse engineering techniques may not be used to gain access to the eGO CRM platform.

User Creation

  1. The creation of false users through bots or other automated methods is not permitted.

  2. To complete the registration process, company identification, a valid email account, or any other requested information must be provided.

  3. Login access is individual and may not be shared among multiple users. User creation is limited to the maximum number allowed by the subscribed plan.

  4. The client is solely responsible for keeping user accounts and their respective passwords secure.

  5. The client is fully responsible for the content entered and activities carried out in the application using their user account.

  6. An entity or individual may only register once for access to the demonstration version. Simultaneous registrations are excluded.

  7. The service must not be used for illegal or unauthorized purposes. During use, applicable laws of the relevant jurisdiction, including copyright laws, must not be violated.

Disk Space

  1. Disk space will be provided in accordance with the subscribed plan. eGO CRM reserves the right to delete all data and free the corresponding disk space used by the client if the client withdraws from the services or if the services are suspended.

Email Accounts

  1. This service includes a maximum number of email accounts depending on the subscribed plan and is subject to the acquisition of a proprietary domain. The email accounts provided are subject to a responsible use policy and may not be used for mass communications that may be considered SPAM. In such cases, eGO CRM may suspend the email service.

Initial Training

  1. The initial 6-hour training included in all plans will be provided by Inmofocus, SAU. remotely and divided into several sessions.

  2. All our customers have access to the eGO wiki , where they can find support tutorials.

Conditions of Use

  1. eGO CRM will clarify any questions regarding the use of the service through a technical support telephone help desk, online commercial chat, and a ticketing system.

  2. eGO CRM shall not be liable for any damages resulting from possible loss of data, damages, suspension, interruption, or any other service anomaly not attributable to it.

  3. Use of eGO CRM requires a computer with the following minimum requirements: Internet access (minimum speed of 1 Mbit) and an up-to-date browser (latest versions of Edge, Chrome, Safari, or Firefox).

  4. For proper viewing of eGO CRM websites, it is advisable to keep browsers updated (latest versions of Edge, Chrome, Safari, or Firefox).

  5. The client must provide equipment meeting the indicated requirements, without which proper and correct service provision cannot be guaranteed.


GDPR Kit


GDPR Kit

  1. eGO CRM complies with the General Data Protection Regulation (GDPR – EU Regulation 2016/679), acting as a data processor in the processing of personal data. The data controller is the client who acquires the eGO CRM solution, who must obtain consent from data subjects and ensure compliance with legal obligations before sector authorities.

Website

  1. Registration of Consent for Data Collection and Use in Website Forms (Customizable): Your real estate website will store, in eGO CRM, all data entered by users and clients when completing forms. In addition to this information, and in accordance with the regulation, data such as IP address and submission time will also be stored. The message presented to users when submitting the form—the consent record—may be customized.

Customization of the Terms and Conditions Page

  1. A model Terms and Conditions page will be made available to you, which you may customize to provide your website users with all legally required information.

Customizable Cookie Bar

  1. The Kit allows you to customize the cookie policy message on your real estate website so that it aligns with your company’s objectives and identity.

eGO CRM Software

  1. User Consent Certificate in PDF: When a user consents to the use of data on your website, a Consent Certificate is automatically generated in eGO CRM and associated with the user’s record. This certificate serves as legal proof of authorization for the collection and use of data by your company.

  2. Client Profile Page with the possibility to update data and exercise the right to be forgotten.

  3. Each contact will have private access to a personal page where they may exercise their right to data rectification and/or the right to be forgotten. This information is managed by the contacts and validated by you.

Email Marketing

  1. Editable Consent Request Communication Template: Three email templates have been created for sending consent requests to your contacts. As consent is obtained, eGO CRM reorganizes the database, thereby increasing the number of clients with whom you communicate.



Google Services

  1. Use of Google calendar and contacts functionalities by eGO CRM requires acceptance of Google’s terms available at https://policies.google.com/terms and https://policies.google.com/privacy.

  2. Use of YouTube functionalities requires acceptance of YouTube’s terms and conditions available at https://www.youtube.com/t/terms.

  3. Authorizations granted to eGO CRM may be viewed and revoked at any time at https://security.google.com/settings/security/permissions.

Duties and Responsibilities

  1. A server uptime of 99% is guaranteed, which may result in downtime equivalent to up to 3 days per year. Should this period be exceeded, the Client will be compensated, but never in an amount exceeding the value of one monthly fee.

  2. We are not responsible for the correct or timely publication of data transmitted to other portals with which we maintain partnerships; our responsibility is limited solely to exporting the database.

  3. Management of user permissions, both during initial configuration and ongoing administration, is the responsibility of the client. The client may request support from Inmofocus, SAU. for configuration; however, responsibility for conflicts, data changes, data theft, or other damages resulting from poor or lack of permission management shall always rest with the client. It is the client’s responsibility to determine and configure user permissions on the eGO platform.

  4. eGO CRM reserves the right to modify, amend, and/or adjust the Terms of Service at any time. Such modifications shall take effect immediately upon publication. Continued access to and use of the service implies acceptance of the modifications. The most recent version of the Terms of Service may be consulted at any time.

  5. Acceptance of the Terms of Service is absolutely indispensable for the use of the services provided.

User Responsibilities

  1. The user undertakes to:

    • Obtain explicit consent from clients before collecting or processing personal data.
    • Not use the system for illegal, misleading, or unrelated purposes.
    • Protect access credentials and the confidentiality of processed information.
    • Comply with all reporting and registration obligations imposed by relevant sector authorities.

Limitation of Responsibility

  1. eGO CRM is a support tool for both real estate brokerage and intermediation activities and does not intervene in any credit granting decisions.

  2. Inmofocus, SAU. shall not be liable for data loss, input errors, information omissions, or legal non-compliance by the user.